Frequently Asked Questions

Yes, but the invitation email has a link that pre-fills your email address and skips some steps. Click the link in the invitation email to get started — it only takes a minute.

On the Login page, click Forgot your password? and enter your email address. You will receive a reset link within a few minutes. Check your spam folder if it does not appear.

Sign in, then go to Tournaments → Browse Tournaments. Find a tournament with Registration status and click its Register button. You can pay online by card or choose to pay cash at the door.

Contact the tournament director directly. Refund policies vary by event and are set by the director. Your contact options are on the tournament details page.

Go to Tournaments → My Registrations to see every tournament you have entered, along with your payment status and team (if applicable).

Go to Tournaments → My Teams to create a new team or view teams you already belong to. To join a team, ask your team captain to send you an invitation — you will receive an email with a join link.

You will receive both an email and a text message with your opponent's name and your assigned table number. Make sure your phone number is correct in your profile settings.

Either player can tap Undo Result on the scoring screen before the director advances the round. If the round has already advanced, notify the tournament director — they can correct the result from the admin panel.

In a double-elimination tournament, your first loss moves you to the losers bracket — you are not eliminated. You must lose a second time to be out of the tournament. The winners and losers brackets converge in a final match.

No. Card payments are processed entirely by Stripe. Your card details never touch our servers and are never stored here. See our Privacy Policy for more details.